TPS - THERMOCOLD PARTS SERVICE is the new direct support service introduced by the Thermocold Customer Service, which offers all users of HVAC devices and systems a quick and easy access to the support of our technicians and the purchase of original spare parts, supplied directly from our factory.
Through the TPS service you can access with a single click to a wide range of spare parts such as compressors, coils, hydraulic circulators, electrical and electronic equipment, heat exchangers, and more, available with extremely short delivery times!
Surfing on www.thermocold.it you will find a dedicated area where it is possible to download the full list of authorized Thermocold Technical Assistance Centers and the whole database of original spare parts, available in factory for prompt delivery.
Among the main innovations introduced with TPS, there is the new SPARE PARTS PRICE LIST in excel format, easy to read and available for download on our website in Intranet > CAT> Parts Price List.
HOW TO USE IT?
Sign in on www.thermocold.it and download the price list: you can choose the desired component autonomously, selecting it into the "Type" column.
HOW TO ORDER THE SPARE PART?
Just send the code of the desired component to After Sales Dep. by opening a support ticket on the dedicated web portal.
1. Access to www.thermocold.it and click on "TECHNICAL SUPPORT" to open a support ticket;
2. Create a new ticket and select Post-sales > Spare parts;
3. Fulfill all the fields in the form and paste the code, copied from the parts price list, in the field "notes" at the bottom of the page;
4. Click on "Send the ticket" to complete the procedure.
WHY TO USE TPS?
TPS is not just spare parts, but much more...
With TPS you have access to exclusive benefits…
- QUICK: extremely short delivery times due to components stocks available in factory;
- SMART: easy to use, thanks to the new Spare parts price list, each user is autonomous in the choice of the component and in the order issue;
- COMPLETE: in case of doubts, we offer a direct support by specialized consultants who, with their knowledge and experience, will help you to choose the right spare parts and to find solutions for the correct running of the equipment;
- EASY: We facilitate your work by making available web meetings through the portal E-Academy, providing technical trainings about ordinary and extraordinary maintenance operations.
Ensuring reliability, maximum efficiency and continuous long-term operation is the mission of the whole TPS team.