The new TICKET SYSTEM is now active on our portal – more easy and quick than ever!
WHAT IS NEW?
TICKET SYSTEM is not just spare parts, but much more...
• QUICK: extremely fast creation of support tickets;
• EASY: very easy to use, thanks to the new user-friendly interface and the clear design;
• SMART: the system allows both to create new support tickets and to view old tickets - the list of submitted tickets is organized by open tickets, awaiting reply and closed tickets.
• COMPLETE: the system allows to ask post-sales support, giving the customer a quick help in asking information on products, in choosing the right spare parts such us in finding solutions for the correct running of the equipment.
HOW TO USE IT?
Sign in on www.thermocold.it, click on the icon "TECHNICAL SUPPORT" in homepage and choose between New Support Ticket and View Support Tickets.
To create a New Support Ticket just select a department among:
- Info request
Open a ticket to ask generic questions for our products. - Claim request
Open a ticket for technical assistance on our products. - First start-up request
Request the first start-up for your unit. - Spare parts
Open a ticket here to ask info about original spare parts.
HOW TO ORDER THE SPARE PART?
You can choose the desired component autonomously using Spare parts price list. Just send the code of the desired component to After Sales Dep. by opening a New support ticket on the website, as explained above.
1. Access to www.thermocold.it and click on “Technical support” to open a New Support Ticket;
2. Create a new ticket and select > Spare parts;
3. Fulfill all the fields in the form and paste the code, copied from the parts price list, in the field "notes" at the bottom of the page;
4. Click on "Send the ticket" to complete the procedure.
WHY TO USE THE TICKET SYSTEM?
The system permit to register all the submitted support tickets in a web page, so that the customer can better manage and monitor the full list and the status of each request.
